Increase productivity dramatically and improve customer
service and
satisfaction. Leverage your existing customer base to
cross-sell, up-sell and drive repeat business. With
Maximizer Enterprise, manage every customer service
issue quickly and effectively to keep them loyal.
Maximizer Enterprise enables Customer Service
Representatives to...
Track, escalate and resolve
customer service issues to keep customers satisfied.
Maximise customer service
resources so CSR productivity soars.
Access all the sales and marketing
information they need to effectively cross-sell and up-sell.
Create automated processes, such
as automatic case assignment and notification of overdue cases
to ensure no customer slips through the net.
Managers can monitor CSR
productivity and overdue cases, and analyse case queues to
ensure customer satisfaction remains high.
Ensure service level agreements
are renewed on a timely basis.
Resolve issues faster with a
central repository of critical customer service information in a Knowledge Base.
Reduce workload and increase customer satisfaction by enabling customer
and partner self-service to case status and FAQs in a Knowledge Base through
secure web portals.
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