Maximizer CRM 12 Enterprise Software UK
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For Customer Service & Support

Increase productivity dramatically and improve customer service and satisfaction. Leverage your existing customer base to cross-sell, up-sell and drive repeat business. With Maximizer Enterprise, manage every customer service issue quickly and effectively to keep them loyal.

Maximizer Enterprise enables Customer Service Representatives to...
  • Track, escalate and resolve customer service issues to keep customers satisfied.
  • Maximise customer service resources so CSR productivity soars.
  • Access all the sales and marketing information they need to effectively cross-sell and up-sell.
  • Create automated processes, such as automatic case assignment and notification of overdue cases to ensure no customer slips through the net.
  • Managers can monitor CSR productivity and overdue cases, and analyse case queues to ensure customer satisfaction remains high.
  • Ensure service level agreements are renewed on a timely basis.
  • Resolve issues faster with a central repository of critical customer service information in a Knowledge Base.
  • Reduce workload and increase customer satisfaction by enabling customer and partner self-service to case status and FAQs in a Knowledge Base through secure web portals.




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CRM Software - Maximizer Customer Testimonial PDF
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Business Achievement Award Maximizer Business Partner of the Year 2003
Authorised Business Partner
CABC are also certified providers of
Microsoft CRM Software
     Maximizer Business Achievement Award Winners 2004

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