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Even More New Features!

Improved Customer Service & Support Module

Effectively and efficiently manage, track, escalate and resolve customer service cases to keep
customers satisfied.
 
bullet Now manage service level agreements (SLAs) and effectively track resourcesthrough billable hours and rates.
bullet Ensure customer service inquiries are resolved in a timely manner and customers are satisfied by automatically seeing how long a case has elapsed.
bullet Personalize communications with customers throughout the sales cycle by includingcustomer service details in merge fields.
bullet Easily import and export documents in the Knowledge Base in XML format so you can convertyour existing documents and share them with others.
Industrial-strength Web Portals for Employees, Partners and Customers
bullet The web-based Employee Portal, Partner Portal and Customer Portals are now built on .NET technology so it's stronger, easier to manage and integrate with other applications.
bullet Through the Employee Portal, enable remote and mobile staff to access important customer, schedule and sales information through a web browser. Looks just like the Maximizer Enterprise desktop interface so you only have to learn one application.
bullet With the Partner Portal, effectively manage communications, leads and sales forecasting withthird-party resellers.
bullet With the Customer Portal, create unique online experiences for customers, including customer self-service.
Easier to Install, Stronger and Faster Remote Synchronization with MaxExchange
With the fastest deployment in its class*, Maximizer Enterprise is now even faster and easier with abrand new installation wizard that helps you get up and running quickly. Plus, MaxExchange is noweven easier to configure and manage remote users.Transfer data faster and automatically be alerted of data transfer errors to ensure remote users have the most up-to-date information.
NewCalendar for better Time Management and Collaboration
The brand new 'My Work Day' home page helpsstaff effectively manage their day by seeing a quicksummary of the day's appointments and tasks, plus important company announcements frommanagers. The brand new calendar helps youcollaborate with team members by seeing multiple
users' calendars in one view. You can also bookboard rooms, meeting rooms and other resourcessuch as projectors.  
 
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CABC are also certified providers of
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