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Even More New Features!
Improved Customer Service & Support
Module
Effectively and efficiently manage, track, escalate
and resolve customer service cases to keep
customers satisfied.
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Now manage service level agreements
(SLAs) and
effectively track resourcesthrough billable hours
and rates. |
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Ensure customer service inquiries are
resolved in a
timely manner and customers are satisfied by
automatically seeing how long a case has elapsed. |
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Personalize communications with customers
throughout the sales cycle by includingcustomer
service details in merge fields. |
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Easily import and export documents in the
Knowledge Base in XML format so you can convertyour existing documents and share them with
others. |
Industrial-strength Web Portals for Employees,
Partners and Customers
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The web-based Employee Portal, Partner Portal and
Customer Portals are now built on .NET technology
so it's stronger, easier to manage and integrate with
other applications. |
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Through the Employee Portal, enable remote and
mobile staff to access important customer, schedule
and sales information through a web browser.
Looks just like the Maximizer Enterprise desktop
interface so you only have to learn one application. |
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With the Partner Portal, effectively manage
communications, leads and sales forecasting withthird-party resellers. |
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With the Customer Portal, create unique online
experiences for customers, including customer self-service. |
Easier to Install, Stronger and Faster Remote Synchronization with MaxExchange
With the fastest deployment in its class*, Maximizer
Enterprise is now even faster and easier with abrand new installation wizard that helps you get up
and running quickly. Plus, MaxExchange is noweven
easier to configure and manage remote users.Transfer data faster and automatically be alerted of
data transfer errors to ensure remote users have the
most up-to-date information.
NewCalendar for better
Time Management and
Collaboration
The brand new 'My Work Day' home page helpsstaff
effectively manage their day by seeing a quicksummary of the day's appointments and tasks, plus
important company announcements frommanagers. The brand new calendar helps youcollaborate
with team members by seeing multiple
users' calendars in one view. You can also bookboard
rooms, meeting rooms and other resourcessuch as projectors.
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