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CRM Care Support Packages from CABC 

CABC's CRM Care support service will provide single users and companies with the support that they need to successfully manage their Maximizer and CABC product based systems.

For users of Maximizer Entrepreneur we offer per incident support which can be purchased on-line when required from CRMShop.co.uk. Click here for details.

If you have a Maximizer Group or Enterprise system we have annual  support packages designed to meet your Companies needs.

Why the need for a Support Service?

Our CRM system Care packages are designed to help support your team in the use of your CRM system and extend to enable you to flexibly get the most from your CRM investment.The introdution and implementation of a tailored support service is due to our commitment to providing the best possible service where Maximizer and CABC add-on products are concerned.

What are the benefits of having a CRM Care Support package?

CABC CRM Care SupportBeing part of CABC's CRM Care support service has many beneftits for you, the customer. The main benefit of a CRM Care Standard support for you, the user, is that it can be customised to the support level you anticipate your need. Included in the CRM Care Support package is the logging and tracking of customer support calls. Our help desk will actively manage the progress of investigation and problem resolution to an agreed call closure with you the client.

Our Standard CRM Care service is designed to meet the needs of most users and is extendable to suit the level of assistance your company needs.In addition to providing you with assistance if you have issues with your CRM system this service includes Management Units.Depending on your CRM system we will recommend a number of these time based assistance units which are available at a significant discount to our normal consultancy day rates.The units can be called off to help you whenever needed with any task that involves training, configuration or software installation that can be delivered remotely.Our Management units are a cost effective way to build your understanding of your CRM and let CABC take the strain in those task that are infrequently required.

Features of the CRM Care Support service

Our CRM Care Standard package is designed to meet most Companies requirements.

    Problem solving and fault fixing as standard
    Use of our Customer Portal for case management
    One to One on-line training and coaching at times to suit you
    System configuration assistance
    Remote additional workstation installation
    Remote Upgrade deployment*
    Access to our resource centre
    Help and advice when you need it!

How is buying a support package from CABC different from most other partners?

The package we offer for your system is tailored specifically to your business. We do not simply ask how many users you have and multiply it by a cost. We will take into account the configuration of your system and the way you use it which will enable us to provide you with a tailored quotation that reflect how you use your Maximizer CRM and the assistance you are likely to require. The package we design is intended to be there for you if you have a problem and to support you in learning and getting a little more from your system as your business changes and grows.

If you require more information regarding a CABC CRM Support contracts and how it can help you then please Contact CABC or complete a Service Enquiry form and a CABC sales representative will contact you.

* For most upgrades on site upgrades may be required/recommended in some cases at an additional cost.



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Business Achievement Award Maximizer Business Partner of the Year 2003
Authorised Business Partner
CABC are also certified providers of
Microsoft CRM Software
     Maximizer Business Achievement Award Winners 2004

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