Productivity Enhancements for Staff

Work Smarter and Faster!

IMPROVED On Demand Access: Choose how you access your customer and sales information: from your desktop in the office, remotely on your laptop, or through the web - with enhanced security and features in the web Employee Portal for peace of mind.

MORE Mobility Options: Whether you use a Windows Mobile®, Palm®, or BlackBerry® device - get critical information while on the road.

NEW MaxMobile let's you install the software on your Windows Mobile device and sync updates back to the office. For Palm OS device users, MaxLink supports the latest devices and works with the existing modules on your device. And for BlackBerry or other wireless web device users, simply login online to get real-time access through the Wireless Portal.

DEEPER Microsoft Office Integration: Use Maximizer Enterprise with Microsoft® Word (for personalised documents), FrontPage (for HTML email campaigns) and Excel® (for importing & exporting data).

NEW Maximizer Toolbar for Outlook: You get CRM functionality right inside Outlook! One click let's you save emails from Outlook directly to the sender's Maximizer Enterprise record, view their customer history, or create a new contact.

NEW Email Preview Pane: With the email window inside Maximizer Enterprise (use with Outlook, Lotus Notes, GroupWise), now use the popular preview pane for easier scanning of messages.

IMPROVED Outlook Integration: Take advantage of NEW automatic two-way synchronisation of contacts, tasks and calendars with Outlook®.

NEW Microsoft Exchange Integration: Now collaborate and book meetings with non-Maximizer Enterprise users with the NEW integration with Microsoft Exchange.

Personalised Home Page: Personalise “My Work Day” for users based on role so you automatically get information that’s important to you—including Dashboards that deliver key performance indicators.

NEW centralised user-defined fields: Easily view and update Address Book entry fields through the Contacts, Opportunities and Cases for one-click access to the information you really need.

Customer Service & Support Enhancements

IMPROVED CTI configuration: save time and increase inbound & outbound call productivity.

NEW reports included: Case Billing, Case Resolution, and Case Monitoring reports ensure every case is promptly handled.

IMPROVED Knowledge Base access: Decrease the time it takes to resolve cases with improved access to solution notes and article details stored in the Knowledge Base.

Streamlined interface & management: Now perform global editing for mass updating or re-assigning.