Productivity Enhancements for Staff
Work Smarter and Faster!
On Demand Access: Choose how you access your customer and sales
information: from your desktop in the office, remotely on your laptop, or
through the web - with enhanced security and features in the web Employee Portal
for peace of mind.
Mobility Options: Whether you use a Windows Mobile®, Palm®, or
BlackBerry® device - get critical information while on the road.
MaxMobile let's you install the software on your Windows Mobile device
and sync updates back to the office. For Palm OS device users, MaxLink supports
the latest devices and works with the existing modules on your device. And for
BlackBerry or other wireless web device users, simply login online to get
real-time access through the Wireless Portal.
Microsoft Office Integration: Use Maximizer Enterprise with
Microsoft® Word (for personalised documents), FrontPage (for HTML email
campaigns) and Excel® (for importing & exporting data).
Maximizer Toolbar for Outlook: You get CRM functionality right inside
Outlook! One click let's you save emails from Outlook directly to the sender's
Maximizer Enterprise record, view their customer history, or create a new
Email Preview Pane: With the email window inside Maximizer Enterprise
(use with Outlook, Lotus Notes, GroupWise), now use the popular preview pane for
easier scanning of messages.
Outlook Integration: Take advantage of NEW automatic two-way
synchronisation of contacts, tasks and calendars with Outlook®.
Microsoft Exchange Integration: Now collaborate and book meetings with
non-Maximizer Enterprise users with the NEW integration with Microsoft Exchange.
Home Page: Personalise “My Work Day” for users based on role so
you automatically get information that’s important to you—including Dashboards
that deliver key performance indicators.
centralised user-defined fields: Easily view and update Address
Book entry fields through the Contacts, Opportunities and Cases for one-click
access to the information you really need.
Customer Service & Support Enhancements
CTI configuration: save time and increase inbound & outbound call
NEW reports included: Case
Billing, Case Resolution, and Case Monitoring reports ensure every case is
IMPROVED Knowledge Base access:
Decrease the time it takes to resolve cases with improved access to solution
notes and article details stored in the Knowledge Base.
Streamlined interface & management:
Now perform global editing for mass updating or re-assigning.