Customer Service & Support Enhancements
Email Case Creation: Save data entry time by creating a
customer service case directly from an incoming email inquiry - with automatic
CTI configuration: save time and increase inbound &
outbound call productivity.
out-of-the-box reports: Case Billing, Case Resolution, and Case
Monitoring reports ensure every case is promptly handled.
Knowledge Base access: Decrease the time it takes to
resolve cases with improved access to solution notes and article details stored
in the Knowledge Base.
Streamlined interface &
management: Now perform global editing for mass updating or