Customer Service & Support Enhancements

NEW Email Case Creation: Save data entry time by creating a customer service case directly from an incoming email inquiry - with automatic sender/record matching.

IMPROVED CTI configuration: save time and increase inbound & outbound call productivity.

NEW out-of-the-box reports: Case Billing, Case Resolution, and Case Monitoring reports ensure every case is promptly handled.

IMPROVED Knowledge Base access: Decrease the time it takes to resolve cases with improved access to solution notes and article details stored in the Knowledge Base.

Streamlined interface & management: Now perform global editing for mass updating or re-assigning.