Customer Service & Support Enhancements
NEW
Email Case Creation: Save data entry time by creating a
customer service case directly from an incoming email inquiry - with automatic
sender/record matching.
IMPROVED
CTI configuration: save time and increase inbound &
outbound call productivity.
NEW
out-of-the-box reports: Case Billing, Case Resolution, and Case
Monitoring reports ensure every case is promptly handled.
IMPROVED
Knowledge Base access: Decrease the time it takes to
resolve cases with improved access to solution notes and article details stored
in the Knowledge Base.
Streamlined interface &
management: Now perform global editing for mass updating or
re-assigning.
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